JV
Johan V
1 reviews | Active since May 2016
31 Oct 2018, 05:37
Vodacom does not care about their customers.
I had a contract with vodacom, on 30 October 2018, I was ****** of my Samsung S8. I went to the vodashop in the east rand mall, only to discover that I have no insurance, it was not an all inclusive package as I was told. Vodacoom refused to assist me in any way, this is very disappointing, due to the fact that they pride themselves on customer service, thank you for nothing vodacom.
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Replies (2)
Vodacom's replyOfficial
31 Oct 2018, 07:37Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Oct 2018, 07:37
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JV
Johan V's updateReviewer Update
02 Nov 2018, 12:57As expected, vodacom makes no attempt to assist me, please do not purchase any contracts or phones which is connected to vodacom, they give you false information and when something goes wrong, they blame the customer.
JV
Johan V's update02 Nov 2018, 12:57
Reviewer Update
As expected, vodacom makes no attempt to assist me, please do not purchase any contracts or phones which is connected to vodacom, they give you false information and when something goes wrong, they blame the customer.