VODACOM DOES NOT CARE ABOUT THEIR CUSTOMERS.

<p>I posted this on August 10</p> <p> </p> <p>5 WEEKS NO FEEDBAC****</p> <p>Shocking and pathetic Customer Service from Vodacom Shop in Fourways mall. In July I went to Vodacom shop in Fourways mall as my phone fell into the water and I claimed for a new phone. The claim got approved. Vodacom had to order a new phone which they said will take 24 hours. Had no feedback from them. This happened on Monday 11 July. Went back the Wednesday and they never ordered the phone. The manager said I will have it by Friday. Still waiting for my phone and still haven't received any feedback with regards to my phone.</p> <p> </p> <p>I posted this on Aufust 17</p> <p> </p> <p>A week has passed since my complaint and still I have not heard anything.<br />No phone call.<br />When I submitted my claim they said that I have to pay in R1 000.<br />I want this issue resolved and I am not paying anything as the past 5 weeks have caused me a lot of inconvenience.<br />You escalated my complaint to the store manager who for the past 4 weeks did nothing and still is doing nothing about my complaint.<br />I have no idea what is happening with my claim.</p> <p>I have been a loyal customer and this is the treatment I get back from Vodacom.<br />If I do not get my phone I ordered 5 weeks ago and I will not pay the R1 000 just because of inconvenience caused, I will go to Cell C and ask them to buy me out of this pathetic contract.<br />I will also post on social media how pathetic Vodacom is.</p> <p> </p> <p>I received a response from Casandra. She forwarded the complaint back to the useless store. I received a phonecall from the store from this number: ********** 414. Our call got cut off because of signal. I tried phoning back but no answer. The store did not even try to phone back. This happened on August 17. Still nothing.</p> <p> </p> <p>So I guess Vodacom does not care about their customers. After one of the agents phoned me and our call got dropped, I tried phoning back and no answer. They did not even bother to try and phone me back.<br />How pathetic is Vodacom. I guess Vodacom has the mind set of they are a big company, so why should they even care about assisting their unhappy customers.<br />I will be going to Cell C end of this month as I do not want to support this pathetic company anymore.<br />I also found another complaints site for Vodacom, I will log my complaint there as well, but I guess Vodacom doesn't care. They just ignore all problems.</p>