VODACOM DOES NOT CARE ABOUT THEIR CLIENTS!!!!!!

So I have 3 x contracts with Vodacom. Called last month as i wanted to cancel 2 of the 3.

Was offered an upgrade on 1, which I accepted on the line and cancelled the other.

to my surprise, a new month rolls along and guess what? nothing happens!!!!!!!!

Call the Call Centre and told the following:- 1) Contract that I thought was upgraded, was cancelled 2) Contract that I thought was cancelled, nothing happened to???????

All of this I found out after speaking to the consultant for over an hour!!!!!!!!!!!!!!

Asked who the person was that handled my call last month, told a E L Govender, but there is no way of getting hold of this person as Vodacom is a big company. Promised to call back, here I am a day later and still waiting......I'll probably turn into a skeleton before I am called back by this agent.

Where does this leave me? Another long-standing frustrated customer of Vodacom's who will just keep paying???????????

Really Vodacom, does ANYONE review your calls to ensure that the promises made by call centre agents are actioned???????????????? or are you too busy taking our money and only lining your pockets???????????????

I am not happy! and SERIOUSLY CONSIDERING MOVING ALL MY BUSINESS!!!!!!!!!!!!!!!

I SHALL ENSURE THAT ALL MY CNTACTS ARE AWARE OF THIS POOR SERVICE....................... WORD OF MOUTH!