VODACOM DOES NOT CARE ABOUT THE CUSTUMER

I submitted an insurance claim for my phone beginning of September, they rejected the claim due to the sim not being on the phone, i explained to vodacom that i did tell them that my sim is not working on my iphone, they asked me if i reported it to vodacom, which i did, they asked for proof, i gave them proof, thinking they will resolve the claim, they now came back asked if i reported it to the insurance, which i did, i sent them the proof, thinking they will resolve the claim, they come back now and ask if i reported it to a vodacom store, like really, how many people should i talk to, i bought my phone online, what will i now be doing at a store while i contacted vodacom. this is purely a tactic not to pay, i told them that they asked for proof that sim was reported as defective which i gave them, i asked for rejection letter so i can take it to the ombudsman, they still havent said a word, today i get an invoice for the phone and insurance, these people do not care about the custumer, i paid for the phone and insurance, phone is lost, get me a new phone or atleast release me from your contract because i am not happy.

THE SIM CARD BEING DEFECTIVE IS ON VODACOM YET THEY DO NOT WANT TO PAY FOR MY PHONE, WHAT DID THEY EXPECT, ME TO USE A R1369 PHONE WITH A NON WORKING SIM ?