Vodacom does not care about the CPA
I am immigrating and want to cancel my Vodacom contract, they want to charge me for the minutes and data that I will not use and not give me access to it, this is not compliant with the Consumer Protection Act, Cellc and MTN is much more accommodating, keep this in mind when looking for a contract, They are also not responding to my queries and cares nothing that I have been a loyal customer for 15 years, stay away from them, they only care about your money!
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Replies (3)
Vodacom's replyOfficial
22 Jul 2022, 13:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Jul 2022, 13:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
25 Jul 2022, 18:02Referring me to the terms and conditions in a private reply does not excuse the fact that you are not compliant with the CPA, you cannot contract out of the CPA if you did not know that
's update25 Jul 2022, 18:02
Reviewer Update
Referring me to the terms and conditions in a private reply does not excuse the fact that you are not compliant with the CPA, you cannot contract out of the CPA if you did not know that
's updateReviewer Update
28 Jul 2022, 08:18Another 3 days later and Vodacom is still non responsive, I have had 3 contracts with them for 10 years at R2000 per month, do the math, that is close to 1/4 of a million rand spent with them and they cannot do me the courtesy of responding to my query in person, utterly despicable.
's update28 Jul 2022, 08:18
Reviewer Update
Another 3 days later and Vodacom is still non responsive, I have had 3 contracts with them for 10 years at R2000 per month, do the math, that is close to 1/4 of a million rand spent with them and they cannot do me the courtesy of responding to my query in person, utterly despicable.