RR
Ruben R
1 reviews | Active since Aug 2016
11 Mar 2024, 11:03
Vodacom does not care about signal
It's been months not having service in my area, not just me but atleast 13 others I know of, I've contacted vodacom, after them saying its on my and the 13 others side, they called me and said no they have issues at the tower, and they told me they fixed it, and it was fixed for about 15 minutes, now it went from bad to worse, where I usally have about 1 to 2 bars signal, it just keeps saying no Service, and there is no help form vodacom's side, so you are just excepted to pay each month for a service that they don't provide.
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Replies (2)
Vodacom's replyOfficial
11 Mar 2024, 12:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Mar 2024, 12:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
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Ruben R's updateReviewer Update
12 Mar 2024, 10:38 Vodacom keeps trying to phone me, I am unable to answer the phone due to not having network, I did send a message on X and who ever handles that should get more training, if you want to get in contact with me, please email me, like I said I don't have network so I can make calls nor accept it. I am getting irritated with VODACOM cause if I hear "sorry for any inconvenience" I am going to lose it, stop saying sorry and fix my Flippen service I pay for it!
RR
Ruben R's update12 Mar 2024, 10:38
Reviewer Update
Vodacom keeps trying to phone me, I am unable to answer the phone due to not having network, I did send a message on X and who ever handles that should get more training, if you want to get in contact with me, please email me, like I said I don't have network so I can make calls nor accept it. I am getting irritated with VODACOM cause if I hear "sorry for any inconvenience" I am going to lose it, stop saying sorry and fix my Flippen service I pay for it!