AH
AndrAA(C) Hanekom

1 reviews | Active since Dec 2014

20 Feb 2015, 11:51

Vodacom does not care about repeat business!!!

I am due for an upgrade on my handset soon and have an additional line for my wife and a 3G connection of which the debit order amount is roughly R500.00-R1K per month. <br> <br> They do not seem to differentiate between new and repeat business as they do not have a special offer available to me in comparison to a new subscriber.<br> <br> The store (excellent service!) does not have the facility to grant a loyal client with a preferential rate or anything free built into the deal and their call centre (poor service!) does not care to try and go the extra mile.<br> <br> I am tempted to go to any of their competitors for a better deal.

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Replies (1)
Vodacom
Vodacom's reply20 Feb 2015, 13:08
Official
Hello andre_hanekom,

We do thank you for the posting

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team