LM
Louis M

1 reviews | Active since Jan 2016

31 Oct 2022, 22:58

Vodacom DOES NOT CARE ABOUT IT'S CUSTOMERS NOR UNDERSTAND THE MEANING OF CUSTOMER SERVICE!!!! Sorry, WHAT CUSTOMER SERVICE?????

What a useless and *********** company!!! I have cancelled my insurance on the 19th of September 2022, I have since called them more than 3 times to follow up, they have promised me they will credit me, guess what, they still billed me with no credit received, WHAT AN ********* COMPANY TO DEAL WITH!!!!!! Once my contract expires I Vodacom will never see my again! I will also tell my story to every family member and friend and share the pathetic service with no customer service or feedback nor follow up from Vodacom in resolving this issue. What an *********** company with *********** people!!!!!!!!!!!!!! MORE THAN 6 WEEKS PEOPLE!!!!! MORE THAN 6 WEEKS AND YOU CAN'T RESOLVE THIS SIMPLE MATTER!!!!! PATHETIC!!!!!!!!!!!!!!!!!

0
Replies (1)
Vodacom
Vodacom's reply01 Nov 2022, 07:05
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team