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Silindile M
1 reviews | Active since Mar 2020
21 Oct 2021, 09:04
Vodacom does not care about its customers!!
I reported a network problem with Vodacom on the 26th July but up until now nothing has been done. I have been calling them and every time I get a response saying my case has been assigned to a support specialist for assistance. They promised that they will send someone who will repair our Booster but up until now, nothing and no communication from Vodam. I cant even remember how many times I told them about the complaints that we are getting from our clients as this is a business cellphone, but to them it means nothing. I have called and emailed but no one is willing to assist , I have ran out of Options. Your service is terrible and you do not care about your customers
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Vodacom's replyOfficial
21 Oct 2021, 11:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Oct 2021, 11:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Silindile M's updateReviewer Update
11 Nov 2021, 13:01Good Afternoon
After I was promised that they will look at our problem and give us a feedback as soon as possible, up until now I have not received that feedback, of which it was not a surprise because from the 26th July when I reported the matter I was told the very same thing. They even sent a message on the 29th October saying they have closed my service ticket, why do you keep on sending messaging saying you have closed the service ticket when you know very well that nothing has been done by you??? We still having the very same problem that I reported and the very same bad service from Vodacom nothing has changed.
After I was promised that they will look at our problem and give us a feedback as soon as possible, up until now I have not received that feedback, of which it was not a surprise because from the 26th July when I reported the matter I was told the very same thing. They even sent a message on the 29th October saying they have closed my service ticket, why do you keep on sending messaging saying you have closed the service ticket when you know very well that nothing has been done by you??? We still having the very same problem that I reported and the very same bad service from Vodacom nothing has changed.
SM
Silindile M's update11 Nov 2021, 13:01
Reviewer Update
Good Afternoon
After I was promised that they will look at our problem and give us a feedback as soon as possible, up until now I have not received that feedback, of which it was not a surprise because from the 26th July when I reported the matter I was told the very same thing. They even sent a message on the 29th October saying they have closed my service ticket, why do you keep on sending messaging saying you have closed the service ticket when you know very well that nothing has been done by you??? We still having the very same problem that I reported and the very same bad service from Vodacom nothing has changed.
After I was promised that they will look at our problem and give us a feedback as soon as possible, up until now I have not received that feedback, of which it was not a surprise because from the 26th July when I reported the matter I was told the very same thing. They even sent a message on the 29th October saying they have closed my service ticket, why do you keep on sending messaging saying you have closed the service ticket when you know very well that nothing has been done by you??? We still having the very same problem that I reported and the very same bad service from Vodacom nothing has changed.