Vodacom does not care about its customers AT ALL.

I am at a loss. Service failure is an understatement. After submitting a complaint Vodacom contacted me to tell me that their consultant made an error and that is why a contract I cancelled reflected as being in arrears. I was told they would clear the arrears and that someone would contact me regarding my credit report as it has been negatively affected. This was a week ago. I called collections who advised me the arrears still reflects and on top of that since my number has been converted to a prepaid I'm not able to contact the call centre.

Please if you don't want unnecessary stress don't do business with Vodacom.

I paid this contract for three years now, cancelled it because of the service failures. It's so bad they can't even cancel a contract properly 😭.