aH
abigail H

1 reviews | Active since Sept 2016

22 Feb 2020, 12:24

Vodacom does not care about its customers!

Dead Vodacom,

I have requested a premature cancellation, made payment and sent through all documentation without any clear feedback. After numerous attempts to call after two days and send emails, still there is no feedback.

Your customer service is horrific and in all honesty, can you have “high call volumes” for nearly three days straight?

I am frustrated by the lack of service and feedback and your ridiculous cancellation costs. I will never choose your services again!!!

0
Replies (2)
Vodacom
Vodacom's reply22 Feb 2020, 18:06
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
aH
abigail H's update24 Feb 2020, 14:37
Reviewer Update
And will I be charged for February?