VODACOM DOES NOT CARE ABOUT ITS CLIENTS - JUST BOTTOM LINE PROFIT!!!!

I have never been as frustrated and annoyed as with Vodacom. They change the email option on there site for account queries to customer care line. The email option no longer exists. I have been trying desperately to get hold of accounts to verify a cancellation of an upgrade that was tried to be sold to me by an agent who kept using the excuse vodacoms line is down never called back as promised to further verify upgrade and terms. 18 minutes later he puts down the call promises to call back never does. I call back 7 times plus about seven emial later, no response to them, whilst calling convenietly getting to a different agent every time, each one promising to do something failing to write any comments on my profile, Promise to get managers to call me back been waiting for a manager since Friday THE 13TH. However I do get a message saying the upgrade deduction which I do not want will be debited off my account the 25th of September this month. To VODACOM its all about the botttom line, the profits! digital robots and lack of personal interaction, makes me sick whilst our unemployment rate sky rockets in our once beautiful flourishing country we forced to communicate with robots and options which do not solve our queries!!