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Elizabeth N

1 reviews | Active since Jul 2011

11 Dec 2018, 16:09

Vodacom DOES NOT care about good business anymore!!!

On Monday, 3 Dec we wanted to cancel our contract with Vodacom as we were already annoyed with poor connections, expensive data and dropped calls, then spoke to the retentions department and got offered a good deal. Spoke to Senzo and Thabo (Escalations manager), The deal was going to be confirmed that day! After calling back and holding on multiple times, the deal was only offered Tuesday Afternoon, Then and by now, we’re desperate for a new handset as the current one couldn’t receive calls... by Wednesday... it was promised.. By Thursday no phone, even thought It was said “latest”. Again, we had to call multiple times! We heard afterwards that the deal was only loaded on Thursday!!! Is this how eager Vodacom wants our business???

By Friday NO PHONE!!! On Saturday, we ran around to various Vodacom shops to figure this out, paid money to make sure the account is up te date, to keep our side clean... Not to mention the slow and *********** handling of us back and forth!!! Spoke with Mary, Predece, Thabo... but

It’s TUESDAY!!!!! 11th! NO PHONE! NO CURTOUSY Call! No Connection! And we wanted to cancel!!! Why are we Vodacom RED custoemrs???!

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Replies (10)
Vodacom
Vodacom's reply11 Dec 2018, 18:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team        
EN
Elizabeth N's update14 Dec 2018, 08:26
Reviewer Update
No Contact yet!!!!! No Phone!!!! No delivery of Service!!! Sick of Waiting!!!!!!!
EN
Elizabeth N's update14 Dec 2018, 08:27
Reviewer Update
Unbelieeevable Arrogance!!!
Vodacom
Vodacom's reply18 Dec 2018, 13:40
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful as calls were routed to Voicemail. Should you require any additional assistance, kindly contact ***4 [free from Vodacom numbers].
Regards
Consumer Website Team
EN
Elizabeth N's update18 Dec 2018, 15:59
Reviewer Update
After visiting multiple stores to try and figure out Whats going on and calling multiple times, I learned that Vodacom simply Cancelled my deal when I had advised of 2 different numbers to call me on! We specifically said, call on the 084 number I made sure that the 084 number was ON all the time. There is no missed call on the call log from any number. Zero Missed calls on the call Log, leads me to believe that they kept calling the wrong mobile number!!!! Not following the notes!! Around Wednesday, We had to fight through another set of calls to Vodacom to get the deal Submitted again!!! At which point we wanted to call it and cancel completely!!!! Now allowing a LAST CHANCE I was promised on Friday 14th (that the phone will be delivered by Tuesday 18th latest!!! I STILL Don’t have a phone!! They promised to call me also on the Saturday to Comfirm the delivery! NEVER HAPPENED! Come Tuesday 18th, I called up Thabo, only to learn that the phone will NOT be delivered today, because of stock issues! WHY could they NOT have advised of colour options when we last SPOKE!!! EMPTY PROMISES!!!! USELESS SERVICE!!!!!!! It’s CLEAR, MY business is NOT important enough!!!! Today we were promised a Gold version of the handset will be delivered... WHATEVER!!!!!!!!!!!
EN
Elizabeth N's update18 Dec 2018, 16:02
Reviewer Update
I WILL now complain to the Ombudsman too!
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Elizabeth N's update03 Jan 2019, 09:53
Reviewer Update
Jan 1 2019, almost 1 month after we first started talking bout upgrading!!!!! I should’ve CANCELLED!!! &&&&@&$&@! No data loaded, after some pro-rata allocation was promised to load on 23 Dec! 5th time we calling them since 20th! We decide to call back on the 2nd, due to the holidays Jan 2, called Vodacom AGAIN! Spoke to Lerato, who promised me that she will call me back and did. Each time we quote the names of people we already spoke to, re-explain the problems and everyone promises to sort things out... So Lerato sees on the system that data and mins will load “tomorrow” the 3rd (same scenario as when we called on the 22nd Dec, “no it shows that it will lod tomorrow” Wherever the $&$& they’re looking seems to be wrong...! Cuz it aint loading... So, Jan 3rd, data and misn was supposed to load today, we call back AGAIN!!! Cuz nothing loaded! &@&$&$@!!!! Now, speaking to Given Ramaswiela, he tells us that the contract is still on the old plan, nothing was loaded and the &@$&$@ phone has not even been delivered to us!!! I mean who the &$&@$ are trying to ***** us and not doing their jobs????? Now given sent it to the backoffice and we WAIT A-&$@&$-GAIN!!!
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Elizabeth N's update03 Jan 2019, 09:56
Reviewer Update
By the Way.... STILL NO DATA or Minutes per the agreed 600 mins and 11 GB per month, R159 per 1GB!!! Every now and then, way over budget!!!!
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Elizabeth N's update08 Jan 2019, 11:29
Reviewer Update
Spoke to William, at the retnetions department. He promised to get this rectified. Promised to call us at 1PM, he didn’t!!!! Handset is still showing as “on backorder” Contract still not switched to the proper, agreed terms
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Elizabeth N's update08 Jan 2019, 11:30
Reviewer Update
Oh, BTW, it’s 8 January 2019!!! Vodacom still DOES not care about it’s customers! I have to fork out extra funds for data I was supposed to already have!