Vodacom does not care about customers, only money!!!

A guy from Vodacom called me during November 2021 saying that they can reduce my contract payment to R209 and everything on the contract stays the same. I repeatedly asked him if it was additional contracts and it there was any other costs or repayments to my account. Hy rep**** that it was just a payment amount change from R429 to R209 and it was on my existing contract. Suddenly, this month, an amount of R1135.37 was debited from my banking account and when I called to query, I was informed that 2 additional contracts were added to my name which I am totally unaware of. This is unacceptable and I am not going to pay that 2 contracts. I have requested the recordings and will see if they will deliver on that. This was the first complaint which is still not resolved. I sent an e-mail because I am unable to reach the correct dept by phone. The gave me the following reference 002BHaGY8CJG92J3 and until now no one has called me or any response to this mail.