Vodacom does not care about customers

So on the 30th Sep my SIM CARD stopped working. I called vodacom and the consultant said it might be due to load shedding and that I should wait until the following day. If it's still not working I should call in again. Saturday the 1st Oct I called in I was told to wait until Tues. My concern was on the 4th of Aug I just did a Sim Swap I did not understand that why after a month the Sim stopped working. On the 5th Oct they logged a called with the back office even up until today I have no response and surprisingly enough they debit that amount for my Data Sim. I have been questioning how can the debit money and they did not provide me with a service in the month of Oct. It's a bridge of contract,how can I pay for a service I did not get? Worse they closed the first called and in the 18th they logged another call. How can a person close a call that was never resolved. I have to purchase my own data now cause Vodacom is failing to provide me with the service I signed for. They are just full of ***** or the Vodacom back office does not really take their customers seriously. If there was - starts Vodacom deserves that