GB
Gerhard B

1 reviews | Active since Jun 2015

19 Aug 2015, 14:38

Vodacom does not care about customer service

Dear Vodacom, the biggest mobile network in South Africa. Thank you for nothing, or rather, thank you more the following:- Shocking service Your bully attitude Your total incompetence to meet your deadlines You inability to resolve queries & enquiries Your threatening attitude Your promptness in suspending my service whilst YOUR investigation has not found any logic explanation to my 7 month enquiry Your total lack of communication in your stores Waiting for me, a customer, to contact your call centre to find out that you have deleted my number of the network and that I have to re- apply to get connected again (take note, after just forced to pay your ridiculous claimed data consumption) Wasting more valuable time insisting that I have to visit one of your shops to get a new sim card, pay a reactivation fee, insisting on a debit order to take / ***** my money like you did since December 2014. <br> <br> <br> <br> .... Thank you Vodacom, you are certainly the biggest, it shows...

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Replies (1)
Vodacom
Vodacom's reply19 Aug 2015, 19:16
Official
Hello fifty2,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM