Vodacom does not care about clients

I purchased an item via the online Vodabucks rewards store on 20 May. Payment was made but I received no link to complete my order. I have since then made contact with Vodacom to resolve the issue. Even though the lady assisting me is trying her best, it seems she is not getting the support to assist me in resolving the issue. We are moving on to one month and I still don't have my purchase. This is my 2nd hellopeter complaint about the same issue... The courtesy call received from the first complaint was just eye blind! Vodacom does not care about customer service!!