1 reviews | Active since May 2011
Vodacom does not care
On the first of October I wrote a review. Amongst others I complained about not receiving monthly e-mailed invoices. Vodacom was quick to call me and e-mail the invoices for September. SINCE THEN NOTHING!! I have been trying to get monthly e-mailed invoices for more than 18 months now, without success.
A week ago I sent an e-mail to the address from where I received the invoices at the beginning of October - NO REPLY. Then I called the 135 number, which transferred me to a chat bot!! This is unacceptable. I have 5 numbers linked to my account. I don't want to go through the process 5 times and then agian for every month in the future.
Vodacom's communication channels are only their to serve them, not their clients. In short - THEY DO NOT CARE
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
I received invoices today. Let's see if it will be sent automatically at the end of the month, or whether I will need to complain again. Honestly I am getting tired of continuously having to complain regarding the service from Vodacom.
I received invoices today. Let's see if it will be sent automatically at the end of the month, or whether I will need to complain again. Honestly I am getting tired of continuously having to complain regarding the service from Vodacom.