Vodacom does not care!

I ordered a new phone only to have the wrong model delivered to me. Vodacom is treating my problem with a complete lack of urgency and it is taking forever to get the wrong (unopened R14000 worth) phone collected from me. In the meanwhile a new correct order cannot be placed. The keep hiding behind processes but when you mess up there should surely be a way to prioritise cases and get things done immediately. There is also a lack of involvement from senior management. IT IS IMPOSSIBLE TO SPEAK TO ANYONE MORE SENIOR THAN A TEAM LEADER! I WAT YOU TO FETCH THIS PHONE FROM ME AND ORDER THE REPLACEMENT TODAY AS I HAVE BEEN WAITING WAY TOO LONG NOW! I am no longer willing to take responsibility for this phone unless you are going to pay the insurance and excess in the event of loss.