TT
Theuns T
1 reviews | Active since Sept 2012
18 Apr 2024, 21:36
Vodacom does not care
It's almost been a week and after I received a response from Vodacom and no call or nothing. Vodacom does not believe in any kind of customer service at all it seems. What a shame such a good company down the toilet.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
19 Apr 2024, 07:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply19 Apr 2024, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
TT
Theuns T's updateReviewer Update
23 Apr 2024, 18:24Good evening,
I have a busy work day and every attempt was in meeting times, if I try to call back the number goes to an automated service. I have sent the mails from 3 different e-mails and still you don't receive anything.
I have made the decision to terminate all contracts with Vodacom as you are not doing your part. I have said numerous times the line is not the problem it's the router but you keep on testing the line from your side and say nothing is wrong, obviously nothing will be wrong then. Rather send out a technician but no let's cut corners where we can.
I have a busy work day and every attempt was in meeting times, if I try to call back the number goes to an automated service. I have sent the mails from 3 different e-mails and still you don't receive anything.
I have made the decision to terminate all contracts with Vodacom as you are not doing your part. I have said numerous times the line is not the problem it's the router but you keep on testing the line from your side and say nothing is wrong, obviously nothing will be wrong then. Rather send out a technician but no let's cut corners where we can.
TT
Theuns T's update23 Apr 2024, 18:24
Reviewer Update
Good evening,
I have a busy work day and every attempt was in meeting times, if I try to call back the number goes to an automated service. I have sent the mails from 3 different e-mails and still you don't receive anything.
I have made the decision to terminate all contracts with Vodacom as you are not doing your part. I have said numerous times the line is not the problem it's the router but you keep on testing the line from your side and say nothing is wrong, obviously nothing will be wrong then. Rather send out a technician but no let's cut corners where we can.
I have a busy work day and every attempt was in meeting times, if I try to call back the number goes to an automated service. I have sent the mails from 3 different e-mails and still you don't receive anything.
I have made the decision to terminate all contracts with Vodacom as you are not doing your part. I have said numerous times the line is not the problem it's the router but you keep on testing the line from your side and say nothing is wrong, obviously nothing will be wrong then. Rather send out a technician but no let's cut corners where we can.