JJ
Juliet J
1 reviews | Active since Jan 2018
30 Mar 2021, 11:54
Vodacom does not care
App**** for Vodacom fibre to home in October 2020. The worst decision I could have made. Its been 6 months and no fibre. Meanwhile your customer is doing all the phoning, emailing, caught up on countless SR numbers call centers, agents and consultants who don't care. Working from home tending to family on the back ground. "I will get back to you mam" yet they never do. "Mam your line has not been released by previous SP". Yet I have sent the reference details of cancelation and release. I call again and we start from scratch. I am exhausted, frustrated, angry and out of pocket. Vodacom does not care.
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Vodacom's replyOfficial
30 Mar 2021, 13:29Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Mar 2021, 13:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team