JB
Jacques B
1 reviews | Active since Nov 2017
01 Sept 2021, 09:04
Vodacom does not care!!
Worst service ever!! Moved from contract to prepaid and Vodacom cannot seem to enable the prepaid line. It has been 5 days unable to make calls and no feedback on the matter. I was forced to do a sim swap at my cost and that was not even the cause of the problem. Vodacom is pathetic!!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
01 Sept 2021, 10:51Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Sept 2021, 10:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
01 Sept 2021, 10:51Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Sept 2021, 10:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JB
Jacques B's updateReviewer Update
02 Sept 2021, 07:34Good day,
Your social media team does not seem to do anything about this query and it not getting resolved. They do not even respond on social media. It is 6 days today without the phone working. Can you urgently get this resolved?
Your social media team does not seem to do anything about this query and it not getting resolved. They do not even respond on social media. It is 6 days today without the phone working. Can you urgently get this resolved?
JB
Jacques B's update02 Sept 2021, 07:34
Reviewer Update
Good day,
Your social media team does not seem to do anything about this query and it not getting resolved. They do not even respond on social media. It is 6 days today without the phone working. Can you urgently get this resolved?
Your social media team does not seem to do anything about this query and it not getting resolved. They do not even respond on social media. It is 6 days today without the phone working. Can you urgently get this resolved?
JB
Jacques B's updateReviewer Update
03 Sept 2021, 08:29And now you also don't reply here. I need my line activated please!! Vodacom has caused so much frustration in the last week!! Please can you just resolve this!!
JB
Jacques B's update03 Sept 2021, 08:29
Reviewer Update
And now you also don't reply here. I need my line activated please!! Vodacom has caused so much frustration in the last week!! Please can you just resolve this!!