VV
Vanessa V

1 reviews | Active since Jun 2013

27 Jun 2019, 11:29

Vodacom does not care

Vodacom are leaving customers details on databasis so that partners of them can phone vodacom customers .... why are our information exposed. I wanted to accept these offers and almost R5000 was put through my account. Another call offer came through when i phoned Vodacom i spoke to Tshidi i have requested an Teamleader and said she wont call an teamleader Why arent customers allowed to speak to teamleader about concerning factor about information being exposed. I want my contract cancelled immediately. I never want to phone into Vodacom contact centre again. I will escalate this to my lawyers as well. Vodacom does not care nor want to speak and hear customers

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Replies (2)
Vodacom
Vodacom's reply27 Jun 2019, 14:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply28 Jun 2019, 17:23
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, we have advised accordingly. Regards  Consumer Website Team 

Best regards,