TB
Tiaan B
1 reviews | Active since May 2019
10 May 2019, 10:11
Vodacom does not care!!
In 2018 I settled my account with Vodacom which was about R2500 and after pulling a credit report thinking that I do not owe anyone any money anymore Vodacom pops up showing that I am in arrears!!!???
I have tried to call the accounts and collections department however could never get through as they keep on putting the phone down in my ear!!
I am now not able to buy a car because of Vodacom and its staffs negligence and "no care" attitude!!
I am NEVER going to be with Vodacom ever again!! I have been with Cell C and MTN and never have I ever had a case like this!!
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Replies (2)
Vodacom's replyOfficial
10 May 2019, 10:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 May 2019, 10:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 May 2019, 17:26 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query has been escalated to the ITC bureau which can take within 7-14 working days. Regards Consumer Website Team
Best regards,
Vodacom's reply14 May 2019, 17:26
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query has been escalated to the ITC bureau which can take within 7-14 working days. Regards Consumer Website Team
Best regards,