Vodacom does not care

I’m very disappointed to say the least. I have been trying for some time to cancel 3 contracts. Firstly I was told there is no need to give notice any longer, I can simply call and have the contracts cancelled. Then I call and get told to wait till end of January then I can cancel all 3 at once. Then I call to do so and suddenly I have to give notice. I advised that I do not accept it and wanted the contracts cancelled. I was advised that the query needed to be escalated to a team leader and that I would be contacted with the outcome. Nothing to date has happened. I called again and spoke to someone willing to assist, but John advised the it needed to be escalated as the contract cancellation needed to be back dated since I already requested it previously. John is actually great at his job! I followed up again, was advised that I cannot speak to John. The person tried, but failed unfortunately since nothing has still happend. I will probably still be paying for those contracts at the end of Feb. It really ****ty Vodacom. They way you treat your loyal customers. I will think twice to say the least before I upgrade on your network again.