Vodacom does not care!!!

Item: Vodacom
Rating: 1
Author: muhammad D

On 29th October I booked my device in at Vodacom midrand (vodaworld). Till now I can cannot get any answer when I will be receiving a replacement device. I need a phone today!!! If Vodacom cannot provide after sales service for a product why do they sell it and make consumers suffer. If that same product is not available at least provide me with an alternative device!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

16 Nov 2018, 11:28

Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply16 Nov 2018, 11:28

Official

Best regards,

muhammad D's updateReviewer Update

16 Nov 2018, 15:08

Vodacom pays 3 staff members to waste time and call me to give me the same answer!!!! (Escalated, we not sure). Seriously Vodacom

muhammad D's update16 Nov 2018, 15:08

Reviewer Update

Vodacom pays 3 staff members to waste time and call me to give me the same answer!!!! (Escalated, we not sure). Seriously Vodacom