1 reviews | Active since Aug 2017

03 Aug 2017, 12:34

Vodacom does not care

<p> </p> <p>In early July ( vodacom will have records of the date) on reviewing my account I discovered and amount of R136 for Vlive games on my wife's account. She is 54 and does play TV games. On further investigation I discovered further amounts dating back to April.</p> <p>On 10 th July queried as NOTHING had happened . The call centre person aplolgised that his co - workers had been bad and escalated with the following reference 1- ********** ********** . On the 26 th July I received a text staing that its not their problem and there would be no refund. The funny part is we have been charge for July even after bringing it to their attention.</p>

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Replies (3)
Vodacom
Vodacom's reply03 Aug 2017, 14:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Aug 2017, 16:15
Official

Dear Mr Thompson,

Your query has been resolved.

Regards,

Cassandra

's update03 Aug 2017, 17:37
Reviewer Update

Hi Cassandra

In your SMS you advise that my account has been credited please provide proof.

SMS received on 26/7 states 'any refund falls outside of Vodacom's scope'

Kind Regards