Vodacom does not care
<p> </p> <p>In early July ( vodacom will have records of the date) on reviewing my account I discovered and amount of R136 for Vlive games on my wife's account. She is 54 and does play TV games. On further investigation I discovered further amounts dating back to April.</p> <p>On 10 th July queried as NOTHING had happened . The call centre person aplolgised that his co - workers had been bad and escalated with the following reference 1- ********** ********** . On the 26 th July I received a text staing that its not their problem and there would be no refund. The funny part is we have been charge for July even after bringing it to their attention.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Mr Thompson,
Your query has been resolved.
Regards,
Cassandra
Dear Mr Thompson,
Your query has been resolved.
Regards,
Cassandra
Hi Cassandra
In your SMS you advise that my account has been credited please provide proof.
SMS received on 26/7 states 'any refund falls outside of Vodacom's scope'
Kind Regards
Hi Cassandra
In your SMS you advise that my account has been credited please provide proof.
SMS received on 26/7 states 'any refund falls outside of Vodacom's scope'
Kind Regards
