WJ
Walter J
1 reviews | Active since Feb 2016
09 Feb 2022, 08:56
Vodacom does not care!!!!!
I have been trying to sort out my account for 2 years now..... No joy when calling the helpline and no joy going into the store. I have had multiple ********** data and call packages added to my account without my permission.
Last week I discovered a new number on my contract, I did not apply for anything or even answer any of the sales calls I get from Vodacom. I am still trying to get my money back for the last ********** activities on my account.
Vodacom why are you not protecting your clients???? Why do you not have control over this???? Why does it take a review on hellopeter to get action???????
Been a client for 20 years now but I think it's time for a change.....
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Replies (1)Vodacom's replyOfficial
09 Feb 2022, 10:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Feb 2022, 10:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
