WJ
Walter J

1 reviews | Active since Feb 2016

09 Feb 2022, 08:56

Vodacom does not care!!!!!

I have been trying to sort out my account for 2 years now..... No joy when calling the helpline and no joy going into the store. I have had multiple ********** data and call packages added to my account without my permission.

Last week I discovered a new number on my contract, I did not apply for anything or even answer any of the sales calls I get from Vodacom. I am still trying to get my money back for the last ********** activities on my account.

Vodacom why are you not protecting your clients???? Why do you not have control over this???? Why does it take a review on hellopeter to get action???????

Been a client for 20 years now but I think it's time for a change.....

0
Replies (1)
Vodacom
Vodacom's reply09 Feb 2022, 10:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team