EB
Esther B

1 reviews | Active since Apr 2017

06 Jul 2018, 12:19

Vodacom does not cancel on due date

I have a contract with Vodacom which was my late husbands phone. He passed away Nov 2016 and I had to keep this contract because it was on my name. Now I have requested a cancellation and the contract ends 3 October 2018 and was told by the agent that I have to pay for the rest of October and the contract will only end then? I feel that I have been paying for 2 years on something I did not use and now still another extra month

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Replies (1)
Vodacom
Vodacom's reply06 Jul 2018, 14:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team