WW
Walter W
1 reviews | Active since Sept 2020
13 Nov 2020, 13:31
Vodacom does not cancel numbers when requested to do so
3rd complaint. I requested my phone numbers to be cancelled in March. Got an email stating that I am on pre-paid - WHY NOT CANCELLED COMPLETELY. Vodacom went ahead and invoiced me AGAIN 1 November ! my full account should be cancelled and due for R14000 credit !
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Vodacom's replyOfficial
13 Nov 2020, 14:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Nov 2020, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team