AF
Abie F

1 reviews | Active since Aug 2012

03 Oct 2024, 16:24

Vodacom does not cancel debit orders

Well, last month I submitted a complaint saying that it just seems impossible for Vodacom to give back money as in spite of me cancelling a contract by phone, they still deducted that contracts money. I was then phoned by an agent and all was set, after much consultation that at the end of September, the already two months old cancelled contract's money would not be deducted. So guess what, once again it is not in Vodacom's DNA to stop debit orders as yet again the contracts money was deducted by debit order. Never, ever, go into a debit order contract with Vodacom

0
Replies (2)
Vodacom
Vodacom's reply04 Oct 2024, 07:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply08 Oct 2024, 12:39
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email.
 Regards Consumer Website Team

Best regards,