VODACOM DOES NOT CANCEL CONTRACTS WHEN REQUESTED INCOMPETENCE TO RESOLVE THE ISSUE OR THE COMPLAINT & GOES EVERYTHING AGAINST THE CONSUMER PROTECTION ACT

Called Cancellations on 19 March 2021 to request cancellations, the consultant name was Joy, he reassured me cancellation will be done & for the last month migrate my number for just one month for less airtime & data so will pay less. Needless to say the contract was not cancelled infact when I called Vodacom on 25th May 2021 & was told by Vodacom Joy signed me up for a two year contract, he is vindictive & a ***** just trying to make a sale & does not do what the customer request, also requested Vodacom to listen to the recorded conversation on the 19 March. Was told Vodacom will look into the complaint, cancel the contract & reimbur*****t for the months, with the following smsGood day This is your Ref; *** about being overcharged Thank you Vodacom. Called Vodacom again as on 2nd June 2021, consultant stated no cancellation was done & will request cancellation together with the complaint & reimbur*****t of the debit orders, I requested email correspondence, No one contacted me from Vodacom & all the consultants I've spoken to confirmed my email address, 8 June I've received another statement for bill due 1st July 2021. VODACOM DOES NOT HAVE A DEPARTMENT THAT CAN DEAL WITH COMPLAINTS, EACH TIME I CALL I GIVE THE REFERENCE NUMBER SO THE CONSULTANT CAN LOOK INTO THE QUERY SO I DON'T HAVE TO EXPLAIN MYSELF ALL OVER & GET FURTHER FRUSTRATED, EACH TIME VODACOM IS USING COVID-19 AS AN EXCUSE TO NOT ABLE TO TRANSFER MY CALL TO HIGHER MANAGEMENT, NO ONE IS FOLLOWING UP ON MY QUERY & COMPLAINT, I AM SO TRIED OF THEIR INCOMPETENCE IT'S UNBELIEVABLE. I JUST WANT THE CONTRACT TO BE CANCELLED AS REQUESTED IN MARCH, REIMBURSED FOR THE MONTHS & LETTER OF APOLOGY AS THIS IS NOT HOW YOU DEAL WITH CUSTOMER COMPLAINTS & EVEN THE SERVICE AFTER THE CALL I RATED ALL ZEROS, NO ONE CARED TO CALL ME FOR SERVICE RECOVERY SO VODACOM REALLY DOESN'T CARE ABOUT CUSTOMER SERVICE & ALSO CONSUMER PROTECTION.