Vodacom does not cancel contracts via email and keeps debiting you
My Mum has relocated to China years ago. She took a mifi contract with Vodacom. She has emailed them numerous times to cancel the contract via email.
Retentions has responded to try get a hold of her via cell but she rep**** saying they cannot as she is in China and does not want the contract anymore.
I have visited various vodacom stores who cannot help. I even got a power of attorney.
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Replies (2)
Vodacom's replyOfficial
12 Nov 2020, 10:43Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Nov 2020, 10:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
16 Nov 2020, 11:09A consultant still has not contacted me.
's update16 Nov 2020, 11:09
Reviewer Update
A consultant still has not contacted me.