VODACOM DOES NOT CANCEL CONTRACTS ON CUSTOMER REQUEST

I called in to cancel my cellphone contract on my second number at the end of August 2025 as my contract was due to expire at the end of August. On Monday 7th of October i logged in to my vodacom profile, only to find out i am still being billed for the number i cancelled. I called in to query as to why i am still being billed and was told the number still shows active. How is that possible if i cancelled the number at the end of August. What is the purpose of calling in and cancelling a contract if Vodacom decides they gonna continue with contract after you cancelled.