Vodacom does not cancel contracts as requesting resulting in paying more for a service that was supposed to be cancelled. They also do not credit their error.

On the 7 April I emailed to cancel my contract that was expiring end April and was sent 4 times from 15.08 to 15.52. On the 13 April 09.24 Zanele Cele sent me an email to sign a letter and send back which I did. On the 7 May I sent the letter again at 11.45 and asked for a response as I received no confirmation yet. I contacted them again 18 May and resent email again for a response at 12.28. The 31 May I phoned again, 29 June I phoned again, Then again 3 July and again 28 July where I spoke to Chris with a ref ***. My contract was for 5gig and was R150. With contract expiring it went up to R355.35 per month. I phoned again on the 16 Sept 16.30 and spoke to Malabongwa to find out where is my credit for all the months they did not cancel my contract. Today I saw my statement again is still not credited and I don't feel a call is going to help again as I have been phoning month after month after month. I have been with Vodacom with the same contract basically since cellphones came out with those bricks as phones and this is the service I get today. I am deeply dissapointed with Vodacom and once all my contracts end I will move over to a more reliable company unless something is done here. I am so tired of fighting every month for my dues as staff are *********** to cancel a contract resulting in me paying more for a service I requested to cancel. I pray this review will eventually result in this matter to be settled.