PZ
Pieter Z

1 reviews | Active since May 2011

10 Feb 2025, 14:14

Vodacom does not cancel contracts as agreed

After my last complaint, I received e-mailed invoices for January and February.

However, on 2 December 2024 I cancelled two of the five contracts that I have with Vodacom. The contracts were not cancelled, as they still reflect on the February invoices. Both contracts should have come to an end on 28 January 2025. The cancellation references are *** and *** respectively.

Vodacom really makes it impossible to do business with them!!

0
Replies (1)
Vodacom
Vodacom's reply11 Feb 2025, 08:05
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team