Vodacom does not bother to respond to mails.

I have been trying to change my surname via mail for a while now but there has been absolutely no response from you via the *** email. Considering that you are very quick to phone me whenever you want me to upgrade and spend more money, I find this response just unacceptable. Also considering that when you send my monthly account you clearly advise there – please keep us up to date if your details have changed. And I quote: Help us stay in touch Please help us to stay connected by keeping your information up to date. Changes should be emailed to *** Why bother sending this in your mail if no one replies or actions the request