NP
Norman P

1 reviews | Active since Mar 2009

23 May 2024, 12:18

Vodacom does not believe the POPI act applies to them

Vodacom keeps on sharing my personal details with 3rd Parties (business partners). Whenever I do business I always opt out of additional marketing. However I am constantly contacted by people claiming to be from Vodacom for upgrades, extra insurance, ect. I tried to complain about it with the customer care line but they claimed it was their right to target me with telemarketing. I do not have the option to opt out (according to them)

0
Replies (1)
Vodacom
Vodacom's reply23 May 2024, 14:07
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team