Vodacom does not believe in their Vision

I have been trying to upgrade from the 15th of December 2015 and to date have not been successful. A New system has been implemented that has become my problem and no solution has been found.<br> <br> Vodacom's Vision is as follows:<br> Deliver the best customer experience and Make our processes and businesses more efficient - I have not seen this:<br> Calls do not get returned after it has been promised.<br> Previous Hello Peter complaints gets a automated message with no follow up calls as promised.<br> I do not see that this process is efficient.<br> <br> The Vodacom Way is the antidote to bureaucracy, if something fails this test we find another solution - I have not seen this:<br> The upgrade system has failed however I have not seen an <br> <br> Were focusing on making our vision real, specifically through our brand promise of best network, best value, best service and everything that goes into keeping our promise. - I do not see this.<br> Vision has failed, Best service has failed.