BM
Bongane M

1 reviews | Active since Jul 2012

17 Aug 2018, 15:35

Vodacom does not allow us to call Telkom mobile numbers!!!

Everytime I am when I try to call telkom on my vodacom number the phone just beeps and drop. I have to dial the number atleast 10 to 15 times before Vodacom the allow the call to go through. But when I call telkom from other networks it goes through. Is it because Telkom is cheaper and posses threat to vodacom hence we are punished and can't be allowed to call Telkom?

This is not on.

0
Replies (2)
Vodacom
Vodacom's reply17 Aug 2018, 17:55
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Aug 2018, 12:02
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)