1 reviews | Active since Jul 2016

16 Oct 2016, 16:57

Vodacom does NO want to RETAIN customers ....

<p>Rather dissapointing, below is my review posted the 2nd of October, I had a call from someone saying someone will call me... I am still waiting. So I will attempt to contact your HO now and inform who ever is heading up your retentions department how serious you are about retaining customers, this after being a customers for more than 10 year !!</p> <p> </p> <p>REVIEW - 2 OCT:</p> <p>No more Data I was allocated complimentary data some time ago and I was advised this will be reocurring as Vodacom does not want to lose me as a customer. I have not received it for the month of October and only received the 800mb. Does this mean I am no longer a valued customer ?</p> <p>NOT ALWAYS AVAILABLE ON CELL, EMAIL IF YOU CANNOT GET HOLD OF ME.</p>

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Replies (2)
Vodacom
Vodacom's reply17 Oct 2016, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Oct 2016, 15:46
Official

Dear Customer

As per the feedback from the Upgrades Team, their office contacted you and provided feedback on your complaint.

Regards

Vodacom Consumer Website Team