Vodacom does it again with *********** consultants took out 2 contract for instead of 1

12APRIL 2024 I called vodacom regarding an upgrade to be done the consultant i spoke to therefore said i should take a new line out as the number i want to use currently is not working and once the new device comes i can then so a sim swop so the data and minutes will reflect on my account i did all as she had said but what she did was took out 2 contract for me like how does she do this its not the first time this is being done on VODACOMS side i will not be held accountable to pay both,