Vodacom does it again with a double billed account and pathetic service !

I wrote an extensive review after upgrading about the pathetic service and incorrect billing I received from Vodacom two months ago when I was incorrectly billed, and thereafter double billed just to make sure I enjoyed the experience. Here I am again with my girlfriends upgrade nightmare.

She did an upgrade in good faith with a new contract that was supposed to start the 1 st of November. At the end of October she received a bill in excess of R 5500 for her October invoice as well as the full contract amount for November. Another mess that after 8 phone calls is still not resolved. Service request after service request was logged with Vodacom and as we suspected, no answers and no resolve !

She is now canceling her contract with Vodacom too as they have breached the terms of the contract. Vodacom knows how to get rid of customers that has been with them for many years ! Well done Vodacom on another mess and pathetic service delivery !