Vodacom does it again - Winning the INCOMPETENCE award!

I am still blown away by the incompetence of Vodacom and their staff as the amount of time I have been told I have had a credit passed it hasn't happened and the system shows I am in arrears, which I am NOT, but simply because of individuals not doing their job!

I also need to also understand why my cellphone account is all of a sudden more expensive this month; please see below:

3 August R1,293.33

3 July R1,264 3 June R1,264 3 May R1,264 3 April R1,264 3 March R1,264

I will NOT be paying R1,293.33 at the end of this month, but R1,264.00 as I have been paying for the last 10 months.

I also need to know why EVERY time I call in to customer service they ask me if it's a personal or business account, and then inform me that I am on the old system and then they can't help me - why have I not been migrated to the latest system?? Are you so useless that you would rather inconvenience me each time I call in? Absolutely pathetic that I need to go through this each and every time.

Will someone please do their job properly and assist me in getting this account back to normal status, not reflecting as in arrears, and not charging me extra.

Wake Up Vodacom!