Vodacom does it again - Incompetence at it's peak!

After struggling for approximately two weeks to finalize an online purchase, the order was eventually delivered (after sharing the issue on this platform). But here's the kicker: the incompetence doesn't stop there. No one bothered to update the system to reflect the delivery of the sim card, and now, even after a week, my new sim remains inactive - as advise by Nomkita who also could not assist further except for the good, old and pathetic escalation line. Moreover, Vodacom's X account ought to be deleted. I spent the entire week reaching out to them regarding the sim card, yet not a single person bothered to call and provide assistance or guidance. Instead, I was directed to contact the after-sales department. What happened to good old customer service? This experience has certainly cemented my decision regarding future upgrades—it's a definite no because dealing with Vodacom always presents challenges!