TN
Tendani N

1 reviews | Active since Jun 2020

03 Jun 2020, 22:53

Vodacom does it again - Don't believe everything they put on their adverts

In their Start Up guide for wifi deals they say that 10 minutes after connecting the the relevant sim ****le to their LTE Broadband Router, the device will be auto provisioned, such that you can start using the internet within 10 minutes. I just got mine earlier today, no internet connection and when I contacted their customer service centre I was told that the Rooter is not activated and it might take up to 48 hours before Im sorted. 10 minutes vs 2 days, I could not believe what I was hearing...Im a very angry customer, the 10 min they put in their adverts is not true - this is very *********. I think this should be taken up with the relevant consumer / advertising commission.

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Replies (1)
Vodacom
Vodacom's reply04 Jun 2020, 08:31
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team