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Shanté Venter
1 reviews | Active since Feb 2019
18 Oct 2021, 09:58
Vodacom Does It Again!! (Debit order cancellation)
On Friday afternoon I realized I could not make any phone calls. Tried calling Vodacom, and failed because they where closed. Saturday morning when I finally got hold of someone I was told my debit order has been canceled/ a Vodacom employee failed to reinstate my debit order. To this date I have not receive a phone call, email or sms to say that they have not received my payment - my line was just deactivated.
Today Vodacom is expecting of me to pay R 1562.00 in order for my line to be reinstated.
I feel this was a mistake from a Vodacom employee and I should not be held liable for their mistake. I use my phone for work and is currently unable to do any business because my line has been deactivated.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Oct 2021, 10:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Oct 2021, 10:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Shanté Venter's updateReviewer Update
19 Oct 2021, 09:20 On Saturday I was told a manager/supervisor would call me on Monday between 08:00 and 10:00. I received an sms stating that a call back was scheduled for Monday at 08:30.
We are currently on Tuesday 09:18 and I still have not received a call from anyone.
We are currently on Tuesday 09:18 and I still have not received a call from anyone.
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Shanté Venter's update19 Oct 2021, 09:20
Reviewer Update
On Saturday I was told a manager/supervisor would call me on Monday between 08:00 and 10:00. I received an sms stating that a call back was scheduled for Monday at 08:30.
We are currently on Tuesday 09:18 and I still have not received a call from anyone.
We are currently on Tuesday 09:18 and I still have not received a call from anyone.
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Shanté Venter's updateReviewer Update
19 Oct 2021, 10:54Very unprofessional service from the accounts supervisor. I was mid sentence and she transferred my call to Customer Service.
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Shanté Venter's update19 Oct 2021, 10:54
Reviewer Update
Very unprofessional service from the accounts supervisor. I was mid sentence and she transferred my call to Customer Service.