Vodacom does it again

Item: Vodacom
Rating: 1
Author: Yehuda L

I called 082 111 to discuss changing my contract to increase the minuets to unlimited. the gentleman told me I am eligible for an upgrade I said it seemed to soon. He told me no it inst to soon because of my usage.

When I went to the store they told me I was only eligible in another 2 years. that would be closer to 4 years for this contract.

I called 082 111 and the lady told me I was being unreasonable and if my months are not up then I cant expect an early upgrade.

Please explain why the call center who works and talks on behalf of Vodacom shared inaccurate information and there is no further follow throw.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

23 Jan 2020, 07:25

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply23 Jan 2020, 07:25

Official

Yehuda L's updateReviewer Update

26 Jan 2020, 12:18

I'm still waiting for a call or email with the follow through.

Over 2 months and no action has taken place except an sms to say that the matter has be solved.

Except I'm unaware of any closed matter.

Dear Vodacom.

You locked me into a 24 month contract with no way out and shocking service.

It feels *********!

Yehuda L's update26 Jan 2020, 12:18

Reviewer Update