Vodacom does it again!

I app**** for Fibre with Vodacom on 11 May 2018. The infrastructure was installed at my home on 4 June 2018 by Metrofibre. I was told at this point that it would take Vodacom 48 hours to contact me to have the router installed. However by 11 June 2018 no one had contacted me and I phoned Vodacom to inquire when this would be done. At this point the call centre representative logged a service request which was never attended to. Since then I have called in time and time again requesting the progress on the installation but all that could be done was have my request escalated to the service department via the call centre manager. On 4 July 2018 I decided to cancel my sales order with Vodacom. Despite me calling in to check the status of this request no one is able to provide me with a date on when the cancellation will be completed. Furthermore I have been told that someone from Vodacom will be contacting regarding this request but no one has. It is unfortunate that Vodacom does not value business forcing me to seek alternatives.