DC
David C
1 reviews | Active since Mar 2009
14 Sept 2017, 15:37
Vodacom does it again
I logged on to Vodacom website to do an upgrade on my phone. Their website clearly says 24hrs free delivery. I got a call from them due to my request for an upgrade. This was at 09H00. Went through the whole process and asked the agent to confirm next day delivery. He said that delivery terms is 2-5 days. I queried that and he assured me that he would push through my order for next day delivery.
At 15H05 I received a call from Vodacom to verify my order. I again asked about next day delivery and was informed that that would be impossible as we have missed the cut off time. I asked how this can be as I have placed my order at 09H00. The lady said that they will escalate this but as I sit here I am furious.
I was in two minds as to continue with my Vodacom contract due to the shocking treatment I received from their store in Baywest Mall> I decided to try going the online route but it appears that this experience will be just as bad.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Sept 2017, 15:43Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Sept 2017, 15:43
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Sept 2017, 15:23Good Day
Kindly note that your query has now been resolved.
Regards
Dc
Best regards,
Vodacom's reply19 Sept 2017, 15:23
Official
Good Day
Kindly note that your query has now been resolved.
Regards
Dc
Best regards,
DC
David C's updateReviewer Update
19 Sept 2017, 17:35If by resolved you mean I went into the store on Saturday after being on the phone for 45 minutes cancelling my order and paying in R150 for the upgrade in store that would have been free online and still no explanation or apology as to why your website clearly says 24 hour delivery while the truth is different I suppose you can consider it resolved. I however find this far from acceptable.
DC
David C's update19 Sept 2017, 17:35
Reviewer Update
If by resolved you mean I went into the store on Saturday after being on the phone for 45 minutes cancelling my order and paying in R150 for the upgrade in store that would have been free online and still no explanation or apology as to why your website clearly says 24 hour delivery while the truth is different I suppose you can consider it resolved. I however find this far from acceptable.